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FAQ: Image

FREQUENTLY ASKED QUESTIONS

Quotes and Reservations

 

Quotes provided by Summit are based on season, availability and full exterior length (bumper to bummer) of the vehicle. Quotes provided are valid for 30 days. Summit reserves the right to measure the Item for accurate billing purposes and the Owner will be bound by any resulting changes to the storage rates retroactive to the start of this Agreement.

 

Deposit 

 

Deposits paid in advance cover the final month's storage fee and are non-refundable.

 

Billing and Invoicing 

 

Billing begins once a vehicle enters storage. If the storage period begins on or after the 15th day of the month, the invoice will be prorated at .6 of the monthly billing period, as quoted.  The first month in storage is the only month that will be prorated.

 

Billing recurs every month on the 1st day of the month. The month is to be paid in full regardless of the exit day. 

 

For example: If a vehicle is scheduled to leave on the 9th day of the month, the owner will be billed for the full month. If a deposit was paid, the deposit covers this month and is defined as the final month in storage. 

 

Payment

 

We accept Visa, Mastercard, Discover, Cash, Cheques, E-Transfers, PayPal, and Wire Transfers.

 

Late Payment and Outstanding Accounts


Overdue accounts will be charged an interest of .025% of the total amount owing each month. Summit reserves the right to withhold vehicles from leaving the property until the account is paid in full. 

Insurance

 

Summit is fully insured for any negligence on its part, with extensive insurance for exposures as well as collision and comprehensive insurance for operating and moving customers’ vehicles.

 

Customers must carry comprehensive insurance to protect their exposure to events beyond our control such as wind, fire etc. 

 

Customers are advised to contact their insurance provider, as a discounted rate may apply while the vehicle is in storage. 

Accessing Your Vehicle During Storage 

 

Summit does not allow maintenance of the vehicle by the owner during the storage period, as this opens the risk of damage to surrounding vehicles. If accessible, a Summit employee may be able to access or assist a client to enter the vehicle during storage, on a case-by-case basis. Additional charges may apply.

 

Removing Your Vehicle from Storage Before the End of Your Storage Agreement

Summit offers pre-scheduled in-and-out privileges as communicated at the beginning of the storage agreement - this determines the placement of the vehicle near an exit.

Summit reserves the right to keep the Item in storage until the end date stated on the storage agreement. 

 

In the case of an emergency, and the storage agreements must be terminated, additional charges may apply to remove the unit from storage.

 

Taxi and Valet Services

 

Summit requires one (1) full business day’s advance notice of a valet or taxi service.

The hours of operation for taxi and valet service are 8 am - 4 pm. The Owner is responsible for the airport exit fee.

 

After-hours taxi and valet arrangements will be made on an individual account, depending on the request.

 

Security

 

Our locations are equipped with a 24/7 security system and onsite employees. 

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